Help and step-by-step instructions
Learn how to get started, add funds, set up cards and resolve payment questions.
Four steps to get started
- Open Sendbit in the browser or the official Telegram bot.
- Complete identity verification.
- Top up with SBP, USDT or USDC. Your balance is held in rubles.
- Choose VISA, MIR or QR payment.
Balances and transfers
Cards and payments
Access and troubleshooting
Questions and answers
Find answers to common questions below. If you still need help, use the official support link. Never send passwords or one-time codes to anyone.
Frequently asked questions
What is Sendbit Wallet?
A wallet for everyday payments with a shared ruble balance, virtual VISA and MIR cards, QR purchases and transfers.
Do I need to verify my identity?
Yes. Follow the verification instructions inside your wallet.
How is Sendbit connected with ALTYN?
Sendbit works with ALTYN and service providers. See the dedicated provider and legal documents pages for details.
Do I need to install an app?
No. Open the personal wallet in your browser or the official @sendbit_wallet_bot. On iPhone you can add the wallet website to your Home Screen using Safari → Share → Add to Home Screen.
How do I top up by SBP?
In your wallet select Top up → SBP, choose your bank, enter at least 1,000 RUB and approve the transfer in your bank application. Sendbit does not charge a deposit fee.
Which exchange rate will apply?
The calculator shows an estimate. For crypto deposits, the final ruble amount is determined when funds reach Sendbit. Review withdrawal terms before approval.
Where can I find fees and limits?
The Fees page lists service charges and bank-specific limits. The wallet shows the final amount and remaining allowance.
How can I add money?
Use SBP from your bank or send USDT/USDC to the matching network address shown in your wallet.
Which fees matter?
SBP deposits and QR payments have no extra Sendbit fee; transfers to another person can cost 1%. Crypto withdrawal fees vary by network.
How much does a VISA card cost?
A virtual VISA card costs 3,990 RUB to issue. Maintenance is free. MIR issuance is free.
How do I pay by QR?
Choose Pay → QR in the wallet, scan or upload a supported code, check the recipient and amount, and confirm.
What is the MIR card for?
Use virtual MIR for ruble purchases at merchants in Russia that accept MIR.
Where can I use VISA?
VISA is intended for eligible overseas and online purchases; availability depends on country and merchant. Check the VISA page.
Will every QR code work?
No. Only supported QR payment types are accepted; check the details before confirming.
What if a payment did not go through?
Check the status, balance and limits. If funds were debited, keep the receipt and contact support. Do not retry until the status is clear.
How do I contact support?
Use @sendbit_support_bot from the official website. Support does not message first and never needs your PIN, CVV or login code.